Bookings & Payment
We offer flexible payment options. You can pay securely online with most major credit cards (Visa, Mastercard, etc.). For many services, a 'Pay on Delivery' option is also available, allowing you to pay in cash when you meet your provider.
No. MarHire is committed to transparent pricing. The total price you see at checkout includes all mandatory fees and taxes. Any optional add-ons are clearly stated.
It depends. Many car rentals are available with a no-deposit option, which may include a small surcharge. For luxury vehicles or specific partners, a refundable security deposit may be required on your credit card at pickup. Check each listing for details.
Since we don't have user accounts yet, all changes and cancellations are handled by our support team. Please contact us via email or WhatsApp with your booking reference number.
Once a refund is approved according to the booking's policy, we process it immediately. It typically takes 5-10 business days for the funds to appear back on your original payment method.
Yes, many partners offer reduced daily rates for longer car rental periods (e.g., 7+ days). The discount is automatically calculated and reflected in the total price when you select your dates.
You will receive a confirmation email that serves as a detailed receipt. If you require a formal invoice, please contact our support team with your booking reference.
Absolutely. Our payment processor is fully PCI-compliant and uses industry-standard encryption. We never store your full credit card details on our servers.
Cars
Standard rentals include basic insurance (CDW), third-party liability, and local taxes. The mileage policy (e.g., unlimited kilometers) often depends on the rental duration; always check the listing details.
The minimum age is usually 21, but can be 23 or 25 for certain cars. You must have held your valid driving license for at least one year.
➤ **Tip:** We strongly recommend carrying an International Driving Permit (IDP) to avoid any issues.
Yes, airport and hotel delivery is a standard service. Many partners offer free delivery within their city limits. Any applicable fees are shown on the listing.
Our standard policy is 'Same-to-Same.' You receive the car with a certain level of fuel and are expected to return it with the same amount to avoid extra charges.
Yes, one-way rentals between major Moroccan cities (e.g., Marrakech to Fes) are possible. This service may incur a one-way fee. Cross-border travel outside Morocco is not permitted.
First, ensure everyone is safe. For any accident, you must contact the police to get a report (*constat*), as it is required for insurance. Then, call the 24/7 roadside assistance number on your rental voucher.
Private Drivers & Transfers
Your professional driver will monitor your flight and wait in the arrivals hall with a sign bearing your name. The price for your airport transfer is fixed, so you don't have to worry about traffic or extra costs.
Yes, our private drivers are professionals who typically speak multiple languages, including French, Arabic, and English. Some also speak Spanish or German; check the driver's profile for details.
Absolutely. We offer comfortable intercity transfers, such as from Marrakech to Agadir or Casablanca to Rabat. It's a great way to travel between cities without the hassle of public transport.
Each vehicle has a specified luggage capacity. Child seats can be requested in advance. For airport transfers, a standard waiting time (usually 60 minutes) is included for free.
To make any changes to your private driver booking, please contact our support team via WhatsApp or email as soon as possible, and we will coordinate with the driver.
Similar to our other services, you can book your private driver or airport transfer in Morocco by paying securely online or choosing a 'Pay in Cash' option where available.
Boats & Activities
This varies, but typically includes safety equipment, a guide/skipper, and necessary gear. For boat rentals, the fuel policy will be specified. Always check the 'What's Included' section on the listing page.
Safety is our priority. If a boat trip or outdoor activity is cancelled by the provider due to bad weather, you will be offered the choice to either reschedule or receive a full refund.
Yes, many listings for boat rentals and activities in cities like Marrakech or Agadir are available as private experiences, allowing you to customize the itinerary with the provider.
Most activities are family-friendly, but some may have age or height restrictions for safety. Life jackets, including child sizes, are provided for all boat trips. Please check the listing details.
Many tours and activities include complimentary pickup and drop-off from centrally located hotels. You can verify this on the listing page and provide your hotel details during checkout.
To cancel or modify your activity, please contact our support team. Be sure to check the cancellation policy on your booking confirmation, as cutoff times may vary.
Policies & Legal
For car rentals, you'll need your driving license, passport/ID, and booking voucher. For all services, the lead booker should have an ID. An International Driving Permit (IDP) is highly recommended for driving.
The renter is fully responsible for all traffic fines, road tolls, and parking fees incurred. Unpaid fines will be charged by the rental agency, often with an administrative fee.
All car rentals include basic third-party liability and CDW with an excess (deductible). You can often upgrade to a 'full protection' package at the rental desk to reduce or eliminate this excess.
We only collect data necessary to complete your booking. For full details, please read our Privacy Policy.
All bookings are subject to our platform rules. You can review our complete Terms & Conditions for more information.
Your satisfaction is our priority. Please contact MarHire support immediately. We will act as a mediator to help resolve the situation with the local partner fairly and efficiently.
Contact & Support
For urgent issues, the fastest way is via WhatsApp. For general questions, changes, or cancellations, you can email us at [email protected].
Our support team is available 7/7, from 09:00 to 21:00 (Morocco Time, GMT+1).
General support handles bookings and questions during business hours. Emergency support (via the number on your voucher) is for immediate, on-the-road issues like breakdowns and is available 24/7.
We pride ourselves on fast responses. WhatsApp messages are typically answered within minutes, while emails are answered within a few hours during our support window.
Can't find your answer?
Our team is ready to help. Contact us at [email protected] or chat with us on WhatsApp.
Support Hours: 7/7, from 09:00 to 21:00 (Morocco Time, GMT+1)
Looking for quick answers? Visit our Support & Help Center
Car Rental in Morocco. What You Need to Know Before You Book
Renting a car in Morocco is straightforward when you understand the basics. MarHire car rentals come with full insurance included, no deposit required on standard bookings, and free delivery to your hotel or airport across seven Moroccan cities. Before booking, you will need a valid driving licence that has been held for at least one year, and you must be at least 21 years old. Vehicles are available across a wide fleet, from compact city cars to SUVs and luxury models, with pricing shown in full, including all applicable fees, before you confirm.
Does MarHire Require a Deposit for Car Rental?
No deposit is required on standard MarHire car rentals. This is one of the clearest differences between booking through MarHire and renting through many other platforms operating in Morocco, where deposits of several hundred euros are commonly blocked on a credit card at pickup. MarHire's model is built around removing this friction, the booking price is the full price, with no funds held against potential damage beyond what is covered by the included full insurance policy.
What Insurance Is Included With MarHire Rentals?
Full insurance is included with all standard MarHire car rentals. This covers the vehicle for the duration of the rental period, and the terms of coverage are clearly set out before you confirm your booking. Travellers do not need to purchase separate collision damage waivers, excess protection, or third-party cover. In the event of an incident, MarHire's support team is reachable directly via WhatsApp to guide you through the next steps, including any documentation required for an insurance claim.
Can MarHire Deliver My Car to the Airport or Hotel?
Yes. Free vehicle delivery to airports and hotels is included across all of MarHire's covered cities. This means your rental car can be waiting for you on arrival at Agadir Al Massira Airport, Marrakech Menara Airport, Casablanca Mohammed V Airport, or any of the other covered locations, without any need to travel to a rental office, queue at a desk, or arrange separate onward transport. Hotel delivery follows the same model. You choose your pickup point at the time of booking, and delivery is coordinated with your arrival time.
Private Drivers vs. Self-Drive Car Rental. Which Should I Choose?
Both options are available through MarHire, and the right choice depends on your travel style. A self-drive car rental gives you complete independence and flexibility, ideal for road trips, multi-day itineraries, and travelers who are comfortable navigating Morocco's roads. A private driver is better suited for airport transfers, city-to-city journeys, guided day trips, and travelers who prefer not to deal with local traffic, parking, or navigation. MarHire's private driver service covers the same seven cities as its car rental fleet, and drivers are vetted through its local partner network before being listed.
How Does Booking Work on the MarHire Platform?
Booking through MarHire follows a straightforward process. You search by service type, city, and dates, compare available listings, and confirm your reservation. A booking confirmation is sent immediately after payment or reservation, with full details of your vehicle or service, pickup logistics, and support contact information. If your plans change before pickup, MarHire's support team is reachable via WhatsApp and email to assist with adjustments. All listings show full pricing before you commit, with no additional charges added at the point of collection.
What Cities in Morocco Does MarHire Cover?
MarHire currently covers seven Moroccan cities: Agadir, Marrakech, Casablanca, Fes, Tangier, Rabat, and Essaouira. Each city has its own range of car rental, private driver, boat, and activity listings, sourced from MarHire's network of more than 130 verified local partners. Coverage across these cities means MarHire can serve most major tourist arrival points, business destinations, and coastal getaways in Morocco within a single platform, without needing to book through separate providers in each location.
What Are the Cancellation and Modification Rules?
Cancellation and modification terms vary by listing type and are displayed clearly on each booking page before confirmation. For car rentals, cancellations made within the stated cancellation window are refunded in full with no administrative charge. For private driver bookings and activities, specific terms are outlined per listing, as different services have different lead times and partner commitments. MarHire's general approach is to support flexibility where possible, if you need to modify a booking, reaching out via WhatsApp or email as early as possible will give you the widest set of options.
Does MarHire Cover Boat Rentals and Activities Too?
Yes. In addition to car rental and private drivers, MarHire offers boat and yacht charters along Morocco's Atlantic coastline, including departures from Agadir and Essaouira, and a growing catalogue of curated activities, tours, and day experiences across its covered cities. All bookings go through the same platform, using the same support structure and partner vetting process. This makes MarHire particularly useful for travelers who want to plan their transportation and experiences together, rather than across multiple separate providers.
How Do I Contact MarHire If I Have a Problem?
MarHire provides direct support via WhatsApp and email, available to all customers from the point of booking through to the end of their trip. Support covers pre-booking questions, reservation amendments, pickup coordination, in-trip assistance, and post-rental queries. Response times are fast, and the team is equipped to assist in multiple languages. For travelers who encounter an issue with a partner vehicle or service, MarHire acts as the central coordination point, you do not need to resolve problems independently with individual local operators. With over 10,000 clients served and a 4.8-star average rating across platforms, the support model is one of the most consistently cited reasons travelers choose MarHire for Morocco.
Frequently Asked Questions
Do I need to pay a deposit to rent a car with MarHire?
No deposit is required on standard car rentals booked through MarHire. Unlike many rental platforms and agencies operating in Morocco, MarHire does not block a security deposit on your credit card at pickup. The price shown at booking is the price you pay, with full insurance already included.
What insurance is included with my MarHire car rental?
Full vehicle insurance is included with all standard MarHire car rentals. This means you are covered for the duration of your rental without needing to purchase additional collision damage waivers or excess protection separately. The specific insurance terms are detailed in your booking confirmation before you confirm payment.
Can I have my rental car delivered to my hotel or airport in Morocco?
Yes. MarHire offers free delivery to hotels and airports across all seven cities it covers. You choose your preferred pickup location and time at the point of booking, and the vehicle will be delivered directly to you on arrival. There is no surcharge for this service on standard bookings.
What documents do I need to rent a car in Morocco through MarHire?
You will need a valid driving licence held for at least one year, a current passport or national identity document, and proof of your booking confirmation. Most international licences are accepted in Morocco. If your licence is not in Latin script, carrying an International Driving Permit alongside it is advisable, though not always required by local authorities.
What is the minimum age to rent a car with MarHire?
The minimum rental age is 21 years old. The licence must have been held for a minimum of one year at the time of rental. Certain vehicle categories, particularly luxury or high-capacity vehicles, may carry a higher minimum age requirement, which is specified on each individual listing.
Can I cancel my MarHire booking and get a refund?
Cancellation terms depend on the specific service and are displayed clearly on the booking page before you confirm. For car rentals cancelled within the stated free cancellation window, a full refund is issued with no administrative fee. If you need to modify or cancel a booking, contacting MarHire via WhatsApp or email as early as possible gives you the most flexibility.
Is it better to rent a car or hire a private driver in Morocco?
It depends on your trip type. Self-drive car rental is ideal for independent travelers who want maximum flexibility and are comfortable navigating Moroccan roads and cities. A private driver is better suited for airport transfers, intercity journeys, and travelers who prefer a guided, hands-off experience. Both options are available through MarHire's platform and can be booked for the same cities.
How do I contact MarHire during my trip if something goes wrong?
MarHire's support team is reachable directly via WhatsApp and email throughout your rental or booking period. You do not need to manage issues directly with individual local partners, MarHire acts as the central coordination point for any in-trip problems, whether related to a vehicle, a driver, or an activity booking. Response times are designed to be fast and human, not automated.
Does MarHire offer unlimited kilometres on car rentals?
Unlimited kilometres are included on car rentals of seven days or more. For shorter rental periods, the kilometre allowance is specified on each listing before you confirm. This makes MarHire particularly well-suited for travelers planning longer road trips or multi-city routes across Morocco.
Can I book a private driver, boat trip, and car rental together through MarHire?
Yes. MarHire is a multi-service platform covering car rental, private drivers, boat and yacht charters, and curated activities, all in one place. You can book multiple service types for the same trip across different cities using the same platform and support channel. All bookings benefit from the same partner vetting process and the same direct WhatsApp and email support.
Still Have Questions? Find the Right Service for Your Trip
Get answers about bookings, payments, insurance, cancellations, and travel services in Morocco, then continue with the option that fits your needs.
